Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
What is Niqua's Persona?
Niqua's Persona creates hand crafted trinkets, keepsakes, decorative items, personalized gifts, and meaningful creations designed to celebrate memories, emotions, and self-expression.
Are your products hand crafted?
Yes. Every Niqua's Persona product is hand crafted. Because each item is individually crafted, slight variations in color, glitter placement, texture, shape, and appearance are normal and make every piece unique.
Can I return or exchange my order?
No. All sales are final.
We do not offer:
- Refunds
- Returns
- Exchanges
- Order cancellations after processing
Please review your order carefully before completing your purchase.
Do your products come with a warranty?
Yes. We offer a limited 30-day warranty for manufacturing defects only from the date your order is delivered.
Warranty coverage does not include:
- Normal wear and tear
- Scratches
- Resin yellowing or fading
- Heat damage
- Water damage
- Accidental damage
- Misuse or improper handling
How do I submit a warranty claim?
Email us at:
Within 7 days of discovering the issue, include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Claims without sufficient documentation may be denied.
Are your products safe for children?
Some products contain small parts, resin, metal components, glitter, or decorative materials.
Our products are not intended for children under 5 years old.
Adult supervision is recommended when products are around children.
Can products be placed in the mouth?
No.
Products should never be chewed, bitten, swallowed, or placed in the mouth.
How do I contact Niqua's Persona?
For questions, warranty requests, or product concerns, please contact:
We will respond as soon as possible.
Do I need to be 18 years old to purchase?
Yes.
Purchasers must be at least 18 years old or have the permission and supervision of a parent or legal guardian.
Can your products be used for self-harm or harmful purposes?
No.
Niqua's Persona products are intended only for their decorative, personal, or intended use. Products must never be used to harm yourself, other people, animals, or property.
Customers assume full responsibility for the safe and lawful use of all products.
What if I have allergies or sensitivities?
Our products may contain:
- Resin
- Adhesives
- Pigments
- Metals
- Coatings
- Glitter
- Other crafting materials
Customers with allergies or sensitivities should use discretion before purchasing. Niqua's Persona is not responsible for allergic reactions or skin sensitivities.
Do you offer personalized or custom items?
Yes. Certain products may offer customization options. Please review product descriptions for available personalization features.
What if my package is delayed, lost, or stolen?
Once an order has been shipped, Niqua's Persona is not responsible for:
- Carrier delays
- Lost packages
- Stolen packages
- Weather-related delays
- Delivery issues beyond our control
Please ensure your shipping information is accurate before placing your order.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or reimbursement.
Why does my item look slightly different from the photos?
Because each product is handmade, minor variations are expected. These differences are not considered defects and are part of the unique nature of handcrafted items.
By Purchasing from Niqua's Persona
You acknowledge that:
✔ You have read and accepted our Terms & Conditions
✔ You understand that all sales are final
✔ You agree to all product safety warnings
✔ You understand the warranty limitations
✔ You assume responsibility for the safe and lawful use of products purchased from Niqua's Persona